Refund & Return Policy - GEN-Y HITCH

Refund & Return Policy

GEN-Y Hitch Return/Exchange & Refund Policy

Effective August 1st, 2021

GEN-Y Hitch values our customers and while we hope your purchase is exactly what you want, sometimes it’s just not the right fit for your needs. We understand and are here to help!

Please note, if GEN-Y product was purchased through a third party (Authorized GEN-Y Dealer, Amazon, etc.) Return/Exchange must be processed through said party.

GEN-Y WHOLESALE ACCOUNTS (Dealer, Distributor, etc. )

Any Dealer refunds/buy-backs will be issued in form of credit to account.

GEN-Y will not apply credit memo to future invoices/balance due unless instructed by said dealer. 

All Credit Memos must be applied to an invoice (per Dealer instruction) within 90 days of issue date.

GEN-Y Hitch will cover return shipping in the event the wrong product is sent, the product has a defect, or the product recommendation we make is incorrect. (GEN-Y will not be obligated to cover shipping when the customer provides the wrong weights to us in the course of a recommendation).

Customer is responsible for return shipping if:

The product is no longer needed; or if incorrect drop, wrong shank size, or incorrect weight rating was ordered.

All return requests must be submitted within 30 days of original Ship/Invoice Date.

Returns shall be in original packaging or packaged in a manner that would prevent damage from reasonable handling during transit. Upon arrival, your package will be inspected and if condition is approved, a refund will be processed.

If a returned product is damaged, GEN-Y Hitch reserves the right to refund accordingly as to cover any repair or recoating costs. The refund will be original purchase price paid, minus any shipping costs unless otherwise stated by GEN-Y.

Refund will be issued within 3 business days of receiving the returned product. Actual refund timeframe is dependent upon your financial institution, generally 2-5 business days. The refund will be issued via original payment method used to place the order.

AFTER 30 Days – Buy-back / Trade-in Policy:  

If product is still in new condition, product can be returned for a refund minus a re-stocking fee of 20% of original purchase price, plus shipping and handling to return the item. Any original shipping charges incurred will not be refunded.

Returns shall be in original packaging or packaged in a manner that would prevent damage from reasonable handling during transit. Upon arrival, your package will be inspected and if condition is approved, a refund will be processed.

Policy Not applicable on used product purchases. All used purchases are AS IS, final sale.

This policy isn’t all encompassing and GEN-Y reserves the right to modify this policy or make exceptions at its sole discretion.

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