Missing Parts / Shipping Damage Claim - GEN-Y HITCH

MEMORIAL DAY SALE 10% OFF ALL PRODUCTS!

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Use code FREEDOM10 at checkout. May 24-27

If your purchase was not directly made from GENY, please reach out to the respective party from whom you made the purchase for assistance prior to filling this out. If your chosen seller is unable to help you, please let us know in the details of this form!

Any requests for credit or replacement not made within 48 hours of delivery will not be approved.

If any SKU(s) are missing or damaged, (Freight shipment damage/missing boxes or pallets MUST be noted on the delivery receipt)

MISSING PARTS/DAMAGE CLAIM

Name(Required)

Full Name / Company Name

Email(Required)

Phone(Required)

Order #(Required)

Where did you purchase this?(Required)

GEN-Y

Dealer / Distributor

Amazon / Ebay

Proof of Purchase(Required)

Accepted file types: jpg, jpeg, gif, png, pdf, heic, Max. file size: 250 MB.

Photos of your shipment as received(Required)

Drop files here or

Accepted file types: jpg, jpeg, gif, png, pdf, heic, Max. file size: 250 MB.

List missing SKU(s) / any details regarding delivery or damage entailed(Required)

Address(Required)

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

GEN-Y Hitch Limited Lifetime Warranty

This Limited Lifetime Warranty covers defects in the materials or workmanship of All GEN-Y manufactured products and is limited to the repair or replacement of the product by GEN-Y Hitch. The decision as to whether the solution is replacement or repair shall be at GEN-Y Hitch’s sole determination. This Limited Lifetime Warranty is provided only to the original purchaser and applies only to the original installation.

TORSION-FLEX Hitches

All rubber components for TORSION-FLEX Hitches are assured for 5 years from the date the unit was purchased.

Click HERE to purchase a TORSION-FLEX Lifetime Warranty

This Limited Lifetime Warranty Warranty is expressly IN LIEU of any other express warranty and is further IN LIEU of any implied warranty, including, but not limited to, any implied WARRANTY OF MERCHANTABILITY or FITNESS FOR PARTICULAR PURPOSE except as may otherwise be required by applicable Federal or State law at the time the hitch was manufactured.

This Limited Lifetime Warranty does not cover the following:

normal wear and tear
the finish on the product → wear around the shank of the hitch, the ball mount & the pintle saddle is inevitable and should be expected with normal use of the hitch due to metal on metal contact from trailer couplers / lunette rings
replacement of the product by any person or entity other than GEN-Y Hitch
any consequential or incidental damages including, but not limited to: commercial loss, loss of time, loss or damage to personal property, lodging, meals or other related travel costs or any other incidental or consequential damages arising out of the use of the product, the inability to use the product or for any other reasonable delay in performance under this Lifetime Warranty
service or labor charges for:
- installing the product
- removing the product
- returning the product to GEN-Y Hitch or replacing the product by anyone other than GEN-Y Hitch
- damages caused by abuse, neglect, misuse, misapplication, overloading or improper installation, improper maintenance, repair, negligence or acts of God
- alteration of the product in any way other than by GEN-Y Hitch
- failure to utilize the product in compliance with it’s User Manual
- failure of any product to which the GEN-Y product was attached

GEN-Y Hitch shall not be held responsible for any or all “compatible parts or products” being used or being utilized for towing with or around a GEN-Y Hitch product. GEN-Y Hitch products shall never be altered in any circumstance or for any reason and will void any warranties if done so.

Governing Law and Jurisdiction

This Limited Lifetime Warranty gives you specific legals right, and you may also have other rights which vary from state to state. The laws applicable to any litigation, dispute, mediation, arbitration, or any claim whatsoever arising from the sale, purchase, or use of the product shall be the laws of the State of Indiana, without regard to rules pertaining to conflicts of law. The exclusive jurisdiction for deciding any claims, demands or causes of action relating in any way, from the sale, purchase, or use of the product shall be with the courts of the Circuit or Superior Courts of Elkhart County, Indiana.

Changes in the Design of and/or Improvements to GEN-Y Hitch products and substitution of parts or components

GEN-Y Hitch reserves the unrestricted right at any time and from time to time to make changes in the design of and/or improvements upon GEN-Y Hitch products without thereby imposing any obligation upon itself to make corresponding changes or improvements in or upon GEN-Y Hitch products already manufactured. GEN-Y Hitch further reserves the right to substitute parts or components of substantially equal quality in any warranty service required by the operation of this Limited Warranty.

If your GEN-Y product was involved in an accident, do not continue to tow with it. There may be structural damage to the hitch that you cannot see that could result in product failure