Frequently Asked Questions

What is the difference between a torsion axle and a standard axle?

A torsion axle uses rubber cords inside the axle tube to provide independent suspension for each wheel, offering a smoother ride and better handling. A standard axle uses leaf springs mounted to the frame, which is more traditional and often more affordable but provides less independent wheel movement.

What weight capacity do I need for my hitch?

Your hitch weight capacity should match or exceed your trailer's Gross Trailer Weight (GTW) and tongue weight. Check your vehicle's towing capacity in the owner's manual and ensure your hitch is rated appropriately. GEN-Y Hitch offers various weight capacities to meet different towing needs.

What is tongue weight and why is it important?

Tongue weight is the downward force that the trailer's coupler exerts on the hitch ball, typically 10-15% of the total trailer weight. Proper tongue weight is crucial for safe towing - too little causes trailer sway, while too much can overload your vehicle's rear axle.

Do GEN-Y hitches come with a warranty?

Yes! GEN-Y Hitch products are backed by our industry-leading Lifetime Warranty, covering defects in materials and workmanship for as long as you own the product.

What is a drop hitch and when do I need one?

A drop hitch (or adjustable hitch) allows you to raise or lower the ball mount to achieve a level towing position. You need one when your trailer coupler height doesn't match your vehicle's hitch receiver height. GEN-Y offers adjustable hitches with multiple height positions.

Can I use a weight distribution hitch with my setup?

Weight distribution hitches are recommended for heavier trailers (typically over 5,000 lbs) to distribute the tongue weight more evenly across your vehicle and trailer axles. Many GEN-Y hitches are compatible with weight distribution systems.

How do I maintain my GEN-Y hitch?

Regular maintenance includes keeping the hitch clean, lubricating moving parts, checking for wear or damage, and ensuring all bolts are properly torqued. Store your hitch in a dry place when not in use to prevent rust.

Where can I buy GEN-Y Hitch products?

GEN-Y Hitch products are available through our authorized dealers across North America. Use our Dealer Finder to locate a dealer near you, or shop directly through our online store.