🔁 GEN-Y HITCH BUYBACK POLICY
Effective for All Wholesale Accounts
To keep things smooth and efficient, GEN-Y Hitch follows these clear guidelines for product buybacks. Read carefully before submitting a Buyback Form. One form per location is required.
🚫 NOT ELIGIBLE FOR RETURN
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❌ No customer returns
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❌ No used, damaged, or altered products
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✅ Only NEW & UNUSED items in original packaging
No exceptions will be made.
📦 PACKAGING & CONDITION
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Product must arrive in original packaging and be factory fresh
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Up to 5% deduction may apply if packaging or product is damaged upon inspection
📝 RMA REQUIRED
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An approved GEN-Y RMA must be included with every return
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Returns without an RMA will not be processed
💸 CREDIT ISSUANCE
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Credit is issued only after product inspection and approval
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Return freight is your responsibility
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Include tracking number and carrier name
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💰 RESTOCKING FEE
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All buybacks are subject to a restocking fee, which will be deducted from the issued credit
🔁 OFFSET ORDER REQUIREMENT
To qualify for a buyback, wholesale accounts must:
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Submit the product value being returned (verified with invoice or PO)
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Place an offset order for:
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2x the buyback value (standard items)
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1x the buyback value (discontinued items)
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RMA will only be issued once the offset order is submitted.
✅ SUMMARY CHECKLIST
✔️ Product is new and unused
✔️ Buyback Form submitted (1 per location)
✔️ RMA included with shipment
✔️ Return freight paid and tracking provided
✔️ Offset order placed
✔️ Restocking fee accepted
✔️ Credit issued after inspection
📬 QUESTIONS?
Reach out to:
📧 Diane – returns@genyhitch.com
📧 Luke Stump – lukestump@genyhitch.com