GEN-Y Hitch values our customers and while we hope your purchase is exactly what you want, sometimes it’s just not the right fit for your needs. We understand and are here to help!
Please note, if GEN-Y product was purchased through a third party (Authorized GEN-Y Dealer, Amazon, etc.) Return/Exchange must be processed through said party.
GEN-Y Hitch will cover return shipping in the event the wrong product is sent, the product has a defect, or the product recommendation we make is incorrect. (GEN-Y will not be obligated to cover shipping when the customer provides the wrong weights to us in the course of a recommendation).
Customer is responsible for return shipping if: The product is no longer needed; or if incorrect drop, wrong shank size, or incorrect weight rating was ordered. Any original shipping cost will not be credited.
Returns shall be in original packaging or packaged in like manner to prevent damage in transit. Upon receiving this return back to GEN-Y, your item(s) will be inspected by Quality Control.
If a returned product is damaged or has to be re-coated for re-sell, GEN-Y Hitch reserves the right to refund accordingly to cover any repair or re-coating costs. If product needs re-coated, $25 will be deducted from your return.
If an order is placed during a promotion/sale, the discount/sale does not carry over to a new order in the event of an exchange.
Returns will be processed within 5-7 business days.
All returns must be sent back to GEN-Y within 90 days of initiating RMA.
Returns After 30 Days: If product is still in new condition, product can be returned for GEN-Y store credit minus a re-stocking fee of 20% of total purchase price, plus shipping and handling to return the item. Any original shipping cost will not be credited. Credits must be used within 90 days.
GEN-Y WHOLESALE ACCOUNT RETURNS:
Any Dealer returns must be submitted within 30 days of delivery date. Any Dealer refunds will be issued in form of credit to account. GEN-Y will not apply credits to an invoice unless we are asked to do so. Credits must be used within 90 days.
All returns must be sent back to GEN-Y within 90 days of initiating RMA.
This policy isn’t all encompassing and GEN-Y reserves the right to modify this policy or make exceptions at its sole discretion.
Upon receiving a shipment, we encourage each customer to thoroughly inspect the order for any missing or damaged items.
Any requests for credit or replacement not made within 48 hours of delivery will not be approved.
If any SKU(s) are missing or damaged, (Freight shipment damage/missing boxes or pallets MUST be noted on the delivery receipt)
CLICK HERE to fill out a missing parts/ damage claim or email [email protected] within 48 hours with the following:
- Photos of damaged packaging/pallet
- If missing SKU(s), please include photos of shipment as received, along with showing the number of boxes received
- GEN-Y Sales Order/ Invoice # or your PO #
- List missing SKU(s)
- Any details regarding the conversation with the delivery driver, damage entailed etc.
If you would like to exchange or return an item that wasn’t directly purchased from GENY, please reach out to the respective party from whom you made the purchase for assistance prior to filling this out. If your chosen seller is unable to help you, please let us know in the details of this form!
WARRANTY/EXCHANGE CLAIM
Upon clicking submit of this for, you will receive an email with a copy of your claim upon clicking and our QC & Returns team will immediately begin reviewing and will follow up with you in 24-48 hours!
