MEMORIAL DAY SALE 10% OFF ALL PRODUCTS!

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Use code FREEDOM10 at checkout. May 24-27

FLAG DAY SALE! 15% OFF FLAG POLES

AND A FREE GEN-Y FLAG with an order of a flag pole! Use code FLAGDAYPROMO at checkout. From June 12-14

GEN-Y Hitch values our customers and while we hope your purchase is exactly what you want, sometimes it’s just not the right fit for your needs. We understand and are here to help!

Please note, if GEN-Y product was purchased through a third party (Authorized GEN-Y Dealer, Amazon, etc.) Return/Exchange must be processed through said party.

GEN-Y Hitch will cover return shipping in the event the wrong product is sent, the product has a defect, or the product recommendation we make is incorrect. (GEN-Y will not be obligated to cover shipping when the customer provides the wrong weights to us in the course of a recommendation).

Customer is responsible for return shipping if: The product is no longer needed; or if incorrect drop, wrong shank size, or incorrect weight rating was ordered. Any original shipping cost will not be credited.

Returns shall be in original packaging or packaged in like manner to prevent damage in transit. Upon receiving this return back to GEN-Y, your item(s) will be inspected by Quality Control. 

If a returned product is damaged or has to be re-coated for re-sell, GEN-Y Hitch reserves the right to refund accordingly to cover any repair or re-coating costs. If product needs re-coated, $25 will be deducted from your return.

If an order is placed during a promotion/sale, the discount/sale does not carry over to a new order in the event of an exchange.

Returns will be processed within 5-7 business days. 

All returns must be sent back to GEN-Y within 90 days of initiating RMA.

Returns After 30 Days: If product is still in new condition, product can be returned for GEN-Y store credit minus a re-stocking fee of 20% of total purchase price, plus shipping and handling to return the item. Any original shipping cost will not be credited. Credits must be used within 90 days.

 GEN-Y WHOLESALE ACCOUNT RETURNS:

Any Dealer returns must be submitted within 30 days of delivery date. Any Dealer refunds will be issued in form of credit to account. GEN-Y will not apply credits to an invoice unless we are asked to do so. Credits must be used within 90 days.

All returns must be sent back to GEN-Y within 90 days of initiating RMA.

This policy isn’t all encompassing and GEN-Y reserves the right to modify this policy or make exceptions at its sole discretion.

Upon receiving a shipment, we encourage each customer to thoroughly inspect the order for any missing or damaged items.

Any requests for credit or replacement not made within 48 hours of delivery will not be approved.

If any SKU(s) are missing or damaged, (Freight shipment damage/missing boxes or pallets MUST be noted on the delivery receipt) 

CLICK HERE to fill out a missing parts/ damage claim  or email [email protected] within 48 hours with the following:

  1. Photos of damaged packaging/pallet
  2. If missing SKU(s), please include photos of shipment as received, along with showing the number of boxes received
  3. GEN-Y Sales Order/ Invoice # or your PO #
  4. List missing SKU(s)
  5. Any details regarding the conversation with the delivery driver, damage entailed etc.

If you would like to exchange or return an item that wasn’t directly purchased from GENY, please reach out to the respective party from whom you made the purchase for assistance prior to filling this out. If your chosen seller is unable to help you, please let us know in the details of this form! 

WARRANTY/EXCHANGE CLAIM

Name(Required)
Shipping Address(Required)
(ex. Receipt, Sales Order #, Invoice # etc.)
Where did you buy this?(Required)
Accepted file types: jpg, jpeg, gif, png, pdf, heic, Max. file size: 250 MB.
claims cannot be processed without proof of purchase
What's the reason for the return?(Required)
Drop files here or
Accepted file types: jpg, jpeg, gif, png, pdf, heic, Max. file size: 256 MB.
    hitches (top, front and profile view) attachments (not inside unit)
    Have you already placed a new order?

    Upon clicking submit of this for, you will receive an email with a copy of your claim upon clicking and our QC & Returns team will immediately begin reviewing and will follow up with you in 24-48 hours!

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    GEN-Y Hitch Limited Lifetime Warranty

    This Limited Lifetime Warranty covers defects in the materials or workmanship of All GEN-Y manufactured products and is limited to the repair or replacement of the product by GEN-Y Hitch. The decision as to whether the solution is replacement or repair shall be at GEN-Y Hitch’s sole determination. This Limited Lifetime Warranty is provided only to the original purchaser and applies only to the original installation.

    TORSION-FLEX Hitches

    All rubber components for TORSION-FLEX Hitches are assured for 5 years from the date the unit was purchased.

    Click HERE to purchase a TORSION-FLEX Lifetime Warranty  

    This Limited Lifetime Warranty Warranty is expressly IN LIEU of any other express warranty and is further IN LIEU of any implied warranty, including, but not limited to, any implied WARRANTY OF MERCHANTABILITY or FITNESS FOR PARTICULAR PURPOSE except as may otherwise be required by applicable Federal or State law at the time the hitch was manufactured.

    This Limited Lifetime Warranty does not cover the following:

    • normal wear and tear 
    • the finish on the product  →  wear around the shank of the hitch, the ball mount & the pintle saddle is inevitable and should be expected with normal use of the hitch due to metal on metal contact from trailer couplers / lunette rings
    • replacement of the product by any person or entity other than GEN-Y Hitch
    • any consequential or incidental damages including, but not limited to: commercial loss, loss of time, loss or damage to personal property, lodging, meals or other related travel costs or any other incidental or consequential damages arising out of the use of the product, the inability to use the product or for any other reasonable delay in performance under this Lifetime Warranty
    • service or labor charges for:
      • installing the product 
      • removing the product
      • returning the product to GEN-Y Hitch or replacing the product by anyone other than GEN-Y Hitch
      • damages caused by abuse, neglect, misuse, misapplication, overloading or improper installation, improper maintenance, repair, negligence or acts of God
      • alteration of the product in any way other than by GEN-Y Hitch
      • failure to utilize the product in compliance with it’s User Manual
      • failure of any product to which the GEN-Y product was attached

    GEN-Y Hitch shall not be held responsible for any or all “compatible parts or products” being used or being utilized for towing with or around a GEN-Y Hitch product. GEN-Y Hitch products shall never be altered in any circumstance or for any reason and will void any warranties if done so.

    Governing Law and Jurisdiction

    This Limited Lifetime Warranty gives you specific legals right, and you may also have other rights which vary from state to state. The laws applicable to any litigation, dispute, mediation, arbitration, or any claim whatsoever arising from the sale, purchase, or use of the product shall be the laws of the State of Indiana, without regard to rules pertaining to conflicts of law. The exclusive jurisdiction for deciding any claims, demands or causes of action relating in any way, from the sale, purchase, or use of the product shall be with the courts of the Circuit or Superior Courts of Elkhart County, Indiana.

    Changes in the Design of and/or Improvements to GEN-Y Hitch products and substitution of parts or components

    GEN-Y Hitch reserves the unrestricted right at any time and from time to time to make changes in the design of and/or improvements upon GEN-Y Hitch products without thereby imposing any obligation upon itself to make corresponding changes or improvements in or upon GEN-Y Hitch products already manufactured. GEN-Y Hitch further reserves the right to substitute parts or components of substantially equal quality in any warranty service required by the operation of this Limited Warranty.

    If your GEN-Y product was involved in an accident, do not continue to tow with it. There may be structural damage to the hitch that you cannot see that could result in product failure